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FAQS

OUR MOST COMMON QUESTIONS

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WHAT SHOULD I DO BEFORE YOU ARRIVE?

To serve you best, we ask that you pick up any loose toys and clothing before we arrive. We also ask that you find a safe place where your animals are comfortable while we clean. Your animals are a part of the family, they do not bother us, but we want them to feel safe! 

 

 

DO I NEED TO BE HOME FOR EVERY CLEANING SERVICE?

 

No, you can decide what you are comfortable with. We provide our services between 8:00am and 5:00pm, Monday to Friday. Our clients either choose to be home or provide us a front door or garage code.

 

WHAT TIME DOES YOUR TEAM ARRIVE?

 

EDC provides same day, same time service. Each client is sent a confirmation text one week prior to each scheduled service.

 

 

WHAT IF SOMETHING IS DAMAGED DURING A SERVICE?

 

At EDC, we treat every single home  with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our team is fully insured, so claims can be filed when appropriate.

 

WHAT DO YOU NOT CLEAN?

 

At EDC we are professional cleaners, not housekeepers.

 

To ensure we provide your home with the highest quality of care, we do not:

  • Clean or put away toys

  • Clean the inside of your fireplace

  • Pick up clutter

  • Do laundry

  • Wash dishes

 

DO I NEED TO PROVIDE YOUR TEAM WITH MY OWN CLEANING SUPPLIES AND EQUIPMENT?

 

No. We arrive with all  the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

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